Version: 1.0/2024

Effective from: 12 March 2024

These Terms and Conditions outline your agreement with us regarding the installation and service of your new sustainable home solutions, including solar panels, heat pumps, and insulation services.

Definitions

• Sustainable Home Solutions: This refers to the range of products and services provided by Rise, including solar panels, heat pumps, EV Chargers, and insulation services.
• Quote: A detailed proposal of the price for the installation of our products and services.
• Terms: These terms and conditions.
• Warranty: Our guarantee from the date of installation, covering the functioning and efficiency of our products.
• Warranty Period: The duration of the Warranty as specified in the Quote.
• We, Us, Our: Rise, as the provider of sustainable home solutions.

Eligibility and Assessment

Our experts will assess the eligibility and feasibility of installing our products at your property. An on-site visit will be arranged to confirm the suitability and any necessary preparatory work.

Quote and Acceptance

The Quote, valid for 30 days, forms part of the contract between us. Acceptance of the Quote and these Terms is needed to proceed with the installation.

Right to Cancel

You have 14 days from the date of accepting the Quote to cancel without any reason. If installation commences within this period at your request, reasonable charges for work done may apply upon cancellation.

Preparatory Work

Pre-installation work includes property surveys, technical assessments, and necessary foundation works. Fees for these works are outlined in the Quote.

Installation

We will arrange the delivery and installation, ensuring proper handling of the products. Ownership and risk transfer upon delivery and payment.

Additional Services

Requests for additional services outside the scope of the initial Quote will incur extra charges.

Liability

We are not liable for installation delays or inability to perform services due to unforeseeable circumstances or force majeure events. Customer failure to provide access or cooperation may result in additional costs.

Warranty

Our Warranty covers the effective functioning and efficiency of the installed products, with conditions and limitations detailed within.

Complaints

For complaints, please contact us at hello@rise.com, and we will strive to resolve the issue promptly.

Using Your Personal Information

Your personal data will be handled in accordance with our Privacy Policy, available on our website.

Contact Us

• Email: hello@rise.com
• Phone: 0800 861 1587
• Post: Suite 2, Armcon Business Park, London Road South, Poynton, Cheshire, SK12 1LQ

General

These Terms are governed by the laws of England and Wales. They do not affect your legal rights under consumer law.

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